Have A Question? No Problem! We're Here To Help!

First, check out our Frequently Asked Questions below. Our most common questions are answered there. If you don't find your answer, you can reach out to us directly using the contact form or email link at the bottom of this page. We'll get back to you within 24-48 hours (Mon-Fri). Have a great day!

FAQ SECTION

Logging In & Troubleshooting

Q1: I'm having trouble logging into my membership account. What should I do?
A:

• Ensure you’re using the correct email associated with your account.
• Check your inbox (and spam folder) for a welcome or confirmation email.
• Use the “Forgot My Password” option on the login page with any email you might have used until you receive a reset email.
• If issues persist, it may be due to a typo in your email. Use our support contact below to reset your account.

Q2: I'm facing technical issues during live calls or accessing content. How can I resolve these?
A:

• Check your internet connection and ensure your device meets the platform requirements.
• Clear your browser cache or try a different browser.
• If a live call link isn’t working, refresh the page or revisit at the scheduled time.
• For persistent issues, contact our support team for assistance.

Billing & Subscription

Q: I need to update my billing information. How do I do that?
A:

1. Log in to your Shield & Pen account.
2. Click your profile picture at the top right.
3. Select “Settings” from the drop-down menu.
4. Click “Billing” on the settings page.
5. Update your payment details and save changes.

Content & Access

Q: I recently subscribed but haven’t received access to live calls or community features. What now?
A:

• Check your email for a welcome message with instructions.
• Ensure you've completed any required onboarding steps.
• Verify that you’re logged into the correct account associated with your subscription.
• If problems persist, contact our support team.

Phone Support

Q: Can I call for support?
A:
Unfortunately, we do not currently offer phone support. While we can send emails, we do not provide a direct phone number. Please use our contact form or email for assistance.

How To Contact Us

If your questions aren’t answered in the FAQ, please reach out to us. Send a message to our support email: support@shieldandpen.com. We aim to respond within 24-48 hours (Mon-Fri).

We appreciate your patience and look forward to helping you on your journey with Shield & Pen!

Note: This page provides support information. For detailed policies, refer to our Terms of Use and Privacy Policy.